About Michelle Ferrar

Michelle Ferrar is a technical writer of Information Technology, and is contracting for a biotech company in Research Triangle Park, North Carolina. She has been a COBOL programmer, JAVA developer and IT Manager of web applications. 

Current responsibilities:

• Provides research, planning, development, evaluation, delivery, and maintenance of user documentation
• Creates and edist modularized software training tutorials into .wmv video files using Camtasia Studio
• Develops content for demo and video scripts 
• Estimates efforts, prioritizes tasks, and reports on status 
• Pursues and gathers source information
• Listens effectively
  
• Structures information effectively for various output channels
• Develops content with a clear and complete idea using established conventions and technologies
• Delivers high-quality production-ready output
• Adapts and adheres to customer requirements, procedures, standards, tools, and resources 
• Recognizes needed improvements, offers solutions and adapts documentation, training materials and videos
• Provides CMS web page design, content and image creation, amateur photographer
  
• Demonstrates software and training skills
• Excellent command of U.S. English (understanding, speaking, and writing)
• Expresses ideas clearly in writing and in good grammatical form 
• Communicates comfortably with peers, subject matter experts, management, and customers 
• Communicates comfortably with remote national and international audiences and in various methods (phone, email, video-conferencing, MS Lync) 
• and more...email Michelle for more info
  

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  NYU - Creative Writing Certificate Program
  UC San Diego - Copyediting Certificate Program